Have any of you fellow bloggers ever done this?
My situation: I ordered pair of sandals on 4/28. My local running store had done a review of the Montrail Lithia Loop Sandal and I knew immediately that I needed to own it. Every summer I buy a new pair of sandals, typically Reefs, and every year I kick myself for trudging around all summer in a sandal with absolutely zero arch support. These Lithias sounded amazing though and I immediately searched around online for the best deal.
So order placed on 4/28, I get an email confirmation of my order, and then...nothing.
I start to get a little annoyed. So much so that I go to the customer service page of the site where I'd ordered the shoes and fire off an email inquiring where my shoes are. They are listed as in stock on the website so what's the problem.
And then I get no response to my email!
Now I'm super ticked off. I could have bought these shoes from a thousand other places and this particular site doesn't even have a cancel order button so I'm just at their mercy until they decide to cancel the order themselves or ship the damn sandals.
My second email to customer service went out today. In essence I said that I wanted a response THIS AFTERNOON via email that my shoes were shipping TODAY or else I wanted the order cancelled. Then for good measure, I added a sentence about how I would say nasty things about the website and even nastier things about their customer service on my blog if I didn't hear back from them.
Less than an hour later, I got an shipment confirmation email. I can't say definitively that the idea of being slammed on a blog is what finally lit a fire under this company, but it seems pretty significant that less than an hour after I make the threat, the sandals are on their way to me.
Because it looks like I'm actually going to receive my sandals, I won't say which website I was dealing with, but I will certainly thing long and hard before I order from them again.
Has anyone else ever done this? I've never before considered having a blog to put me in a position of power when it comes to retailers, but it seems like that could be the case. Or am I thinking myself too important? Or maybe it was just that I gave them an ultimatum: ship the shoes or lose the sale?
In any event, I'm quite pleased with myself and am patting myself on the back for a job well done (even if I'm not entirely sure how I did it!)